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Handmade Moisturizing Lipsticks - Lafaelle Return Policy

TERMS OF RETURN


For lafaelle.com orders, products may be returned by mail within 14 days of purchase. Product(s) must be returned in its original conditions, merchandise that has been used or altered is not returnable.
In order to receive a full refund, simply fill out the return form below. Kindly note that packages with an incomplete return form will be returned to sender. All refunds will be credited to the original form of tender, and refund processing time varies by financial institution. 


Last name *
First name *
Phone
City
Email *
Order N° *
Order date *
Delivery date *
Return reason *
Product(s) name *

FORM MAILING :
You can fill up the return form online. We will email you when we have received your return order.  

PRODUCTS RETURN :
Your product(s) may be returned by mail within 14 days of purchase at the following address 133 Avenue Franklin Roosevelt 69150 Décines FRANCE. Make sure to send the return form completed and signed with the product(s). 
If you have created a client account, under the heading « My account / My orders », click on the « Return » button in your order detail.
The product(s) must be returned in its original conditions and packaging. In the case of a depreciation of the product resulting from a manipulation other than necessary to establish the nature and the proper functioning of the product, LAFAELLE reserves the right to refuse the refund or replace the product returned. 
LAFAELLE will not refund any returned product not corresponding with the ordered product or coming from another shop. 

REFUND :
The refund will be executed within the following 14 days after we have received your return product(s). All refunds will be credited to the original form of tender, and refund processing time varies by financial institution. 
LAFAELLE do not refund or bear the costs for any return.